top of page

Privacy Policy

Last updated: August 2026

​

WJC Scratch & Dent Repair respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how I collect, use and protect information when you contact me, request a quotation, use this website or become a customer.

​

Who I am

WJC Scratch & Dent Repair is an independent vehicle body repair business operated by Will Clarkson.

​

WJC Scratch & Dent Repair
Unit 37, Shedfield Equestrian Centre
Botley Road
Shedfield
Southampton
SO32 2HN

Find us here

​

Email: will@wjcscratchanddentrepair.com
Telephone: 07877 945780

​

For the purposes of UK data protection law, WJC Scratch & Dent Repair is the data controller responsible for the personal information described in this policy.

​

Information I collect

When you contact me, request a quotation or book a repair, I may collect information including:

  • your name

  • telephone number and email address

  • vehicle make, model and registration

  • photographs of your vehicle and the damage requiring repair

  • details relating to your enquiry, quotation or repair

  • collection or delivery information where this service is requested

  • payment and transaction information

  • correspondence between you and WJC Scratch & Dent Repair

 

I may also receive limited technical information when you use this website, such as information collected through cookies and website analytics.

​

How I use your information

I use your personal information where necessary to:

  • respond to enquiries

  • assess vehicle damage and provide quotations

  • arrange and manage bookings

  • carry out repairs

  • contact you about your vehicle or repair

  • arrange vehicle collection or delivery where requested

  • process and record payments

  • maintain appropriate business and accounting records

  • operate, maintain and improve the website

  • comply with legal and regulatory requirements

 

I will not sell your personal information to third parties.

​

Photographs

If you upload or send photographs of your vehicle, I use these primarily to assess the damage and determine whether I can provide a quotation without seeing the vehicle in person.

​

Please avoid including people or other unnecessary personal information in photographs wherever possible.

​

I will not use identifiable customer photographs for advertising, social media or other promotional purposes without an appropriate basis for doing so.

​

My lawful basis for using your information

Under UK data protection law, I need a lawful basis for processing personal information.

​

Where you ask me for a quotation or book a repair, I generally process your information because it is necessary to take steps at your request before entering into a contract or to perform the service you have asked me to provide. The ICO specifically identifies providing a requested quote as an example of processing that can fall under the contractual lawful basis.

​

I may also process certain information where necessary to comply with a legal obligation, such as maintaining financial and accounting records.

​

In some circumstances I may rely on legitimate interests, for example to administer the business, maintain appropriate records, protect the business against legal claims or maintain the security and effective operation of the website. Where I rely on legitimate interests, I consider the impact on your privacy and your rights.

​

Who your information may be shared with

I only share personal information where necessary.

 

This may include service providers that help me operate the business and website, such as:

  • Wix, which hosts and provides functionality for this website

  • email and communications providers

  • payment and banking providers

  • accountants or professional advisers

  • IT and website service providers

  • insurers, legal advisers, regulators or authorities where required

 

These organisations may process personal information on my behalf or for their own legitimate purposes.

​

Wix and website hosting

This website is created and hosted using Wix. Information submitted through forms on the website may therefore be processed and stored using Wix's systems.

​

Some website service providers may process information outside the UK. Where personal information is transferred internationally, appropriate safeguards are required under applicable data protection law.

​

How long I keep your information

I only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or insurance requirements.

​

Information relating to completed work, invoices and financial transactions may need to be retained for longer periods to meet legal and tax obligations.

​

Enquiries and quotations that do not result in work being carried out will be deleted when they are no longer reasonably required.

​

Cookies

This website may use cookies and similar technologies to operate correctly, understand how visitors use the website and provide website functionality.

​

Some cookies are essential for the website to work. Where cookies are not strictly necessary, they will only be used where permitted under applicable law.

​

You can manage your cookie preferences through the cookie settings available on the website.

​

Keeping your information secure

I take reasonable steps to protect personal information against loss, unauthorised access, misuse or disclosure.

However, no method of sending or storing information electronically can be guaranteed to be completely secure.

​

Your data protection rights

Depending on the circumstances, you may have rights over your personal information, including the right to:

  • request a copy of the information held about you

  • ask for inaccurate information to be corrected

  • ask for information to be deleted in certain circumstances

  • ask for the use of your information to be restricted

  • object to certain uses of your information

  • request the transfer of certain information where applicable

 

Not all rights apply in every circumstance.

​

To exercise any of these rights, please contact me using the details above.

​

Complaints

If you have concerns about how your personal information is being used, please contact me first so I can try to resolve the issue.

​

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

​

Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to the website, the services I provide or legal requirements. The latest version will always be published on this website.

bottom of page